Technical maintenance
Review dependencies, plan updates and resolve agreed defects with checks appropriate to the change.
06 / Maintenance & support
Keep your software moving forward.
A launch is one milestone. Keep an agreed list of fixes, updates and improvements moving with a support arrangement that fits your system.
Send your requirement Ask us on WhatsApp ↗WHAT WE CAN HELP WITH
The right scope.
For your next step.
Operational care
Scope monitoring, backups and restore checks according to your hosting access and application needs.
Continuous improvement
Plan small product changes and content improvements within an agreed monthly capacity.
WHAT WE’RE WORKING TOWARD
A useful outcome.
A clear handover.
- A review of the existing system and its immediate support needs.
- An agreed support scope, working hours and request process.
- A prioritized improvement backlog and a clear record of completed work.
BRING THE CONTEXT
The first conversation
starts here.
Share the application URL, technology stack, hosting arrangement, known issues and the level of support you need.
Let’s talk it throughA LITTLE CLARITY HELPS
Good questions.
Practical answers.
Can you support software built by another team?
We first review the codebase, documentation and access. The findings determine whether we can take it on and what onboarding work is needed.
Is support available around the clock?
Availability, response targets and escalation arrangements are defined in the agreement. A standard arrangement does not imply 24/7 coverage.
Are new features included?
The agreement defines maintenance capacity and how new feature requests are estimated and prioritized.
HAVE A REQUIREMENT OR A QUESTION?
Send your requirement or talk to our team.
No account is needed to get in touch.